Refund policy

We want you to wear what you ordered. If something isn't right, here's how we handle it.

RETURNS

You have 14 days from the date you receive your order to notify us that you wish to return an item. Once you have notified us, you must return the item within 14 days.

Items should be returned unworn, unwashed and in their original condition with all tags attached. You may inspect and try on an item as you would in a shop, but we may reduce a refund where an item has been handled beyond what is reasonably necessary and this has reduced its value.

This policy does not affect your statutory consumer rights.

EU RIGHT OF WITHDRAWAL

If you are based in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods without giving a reason.

To exercise this right, notify us of your decision within the 14-day period. You can contact us at hello@sicaryo.com or use any withdrawal functionality made available through your SICARYO customer account.

After notifying us, you must return the goods within the applicable return period. This does not affect any additional rights you may have under applicable consumer law.

HOW TO RETURN

Email us at hello@sicaryo.com with your order number to request a return. We aim to respond within 48 hours with return instructions.

Unless the item is faulty, incorrect or we have agreed otherwise, you are responsible for the cost of returning the item.

Please retain proof of postage until your return has been completed.

EXCHANGES

We do not currently offer direct exchanges. If you would like another size or item, return the original item for a refund and place a new order, subject to availability.

As SICARYO pieces are produced in limited quantities and are not restocked, we cannot guarantee that another size or item will remain available while your return is being processed.

REFUNDS

Once we receive and inspect your return, we aim to process an eligible refund within 5 working days. Refunds will be issued to the original payment method.

Where you exercise a statutory right to cancel your entire order, any standard outbound delivery charge that must be refunded by law will also be refunded. If you selected a more expensive delivery service, such as express delivery, any additional amount above our standard delivery charge will not be refunded.

We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.

FAULTY OR INCORRECT ITEMS

If your item arrives damaged, defective or you receive the wrong item, please contact hello@sicaryo.com as soon as possible and include your order number and, where appropriate, photographs of the issue.

Where an item is faulty, damaged, not as described or incorrectly supplied, we will handle the matter in accordance with your applicable statutory consumer rights. This may include covering reasonable return costs where required.

SALE & LIMITED-DROP ITEMS

SICARYO products may be released in limited quantities and may not be restocked. This does not affect any statutory cancellation, return or consumer rights that apply to your purchase.

Where an item is specifically identified as non-returnable and a lawful exception to cancellation rights applies, this will be clearly stated before purchase.

RETURN CONDITIONS

SICARYO reserves the right to refuse a return that does not meet the conditions of this policy where permitted by law. Nothing in this policy limits or excludes any statutory rights that cannot legally be excluded.